Return & Refund Policy

Product Legality and Refund Eligibility

Elevate Enterprises exclusively retails legally permissible smoking accessories, including but not limited to rolling papers, grinders, and bongs. These products are NOT classified as narcotic drugs or psychotropic substances under the Narcotic Drugs and Psychotropic Substances Act, 1985 (NDPS Act) and ANR NOT restricted under the Cigarettes and Other Tobacco Products Act, 2003 (COTPA).

Our refund policy applies to only the products sold, provided they meet the criteria outlined in our terms. We DO NOT sell any contraband or prohibited items; therefore, refund requests based on misclassification of our products are NOT APPLICABLE.

Terms:

1. Orders once placed cannot be cancelled in any stages of processing & delivery.

2. To discuss cancelling of any prepaid national/international orders, contact us within 3 hours of placing the order at hi@elevatestores.in and/or at +91-9990118868 by sending across the order ID and the legitimate reason for applying for refund. 

3. For this in person request, we shall get back to you in 48 hours to verify the details and possibly check if the refund could be fulfilled. Upon successful verification, the amount will be credited to your account (source account details provided by you) in maximum 05 working days. 

4. Should the cancellation and refund request be made beyond the above mentioned time period, consider the order to already be processed and to be in the out for delivery stage. 
The refund amount in this case will not be credited. 

5. If your order is delivered but you intend to return it, kindly reach out to us to apply for returns at the Easy Returns link in the footer or at hi@elevatestores.in and/or at +91-8975784200 by sending across the order ID and the legitimate reason within 24 hours from the time of delivery. Pan India delivered orders are eligible for returns only in the following condition of damage during delivery.

6. To avail this, it will be mandatory to send the pictures and videos of the unboxing that shows the damaged product. Damages only to the glass products are applicable and are subject to return.

7. Upon careful inspection of the damages produced by you as the evidence, Elevate Stores may contact you to within 48 working hours to gain more insights on this. Only upon careful valuation, a delivery partner will be assigned only once for the pick up with mutually discussed pick up time and date. After having received the damaged product to Elevate Stores, the product team shall study the case and accordingly provide for the same or similar alternative for replacement. Elevate

8. Replacement to follow the same guidelines as above for Returns. Replacement is possible only for glass items that appear damaged/broken/shattered during transit.

9. International orders are not eligible for return and refund from Elevate Stores but from the transport product insurance of the delivery partner. The process and details will be shared upon reaching out to us with valid proof aligning to the above conditions. 

10. No national or international orders will be eligible for Returns and/or Replacement if contacted to us outside of the purview of the above guidelines. 

11. Items once used cannot be returned/exchanged or refunded even if it is cleaned or washed by customer. Company’s decision will be binding.